Course Descriptions

Saturday, May 10
Para Courses

31IA
Hands-On Dispensing Workshop
Kathy Gross-Edelman
Successful optical dispensers are those who spend as much time and thought on mastering and keeping up with technology of products as they do on skills of correct frame and lens alignment. Winning and keeping customers/patients is not a matter of price, but rather of trust and believability.

You, the dispenser, must inspire confidence in encounters with the consumer/patient. This course will cover the basic frame alignment, advanced fitting skills and shortcuts to adjusting and repairing eyewear. You will learn to have confidence when encountering all kinds of eyeglass wearers.

Participants should bring adjusting tools, a full metal frame with lenses and a nylon cord rimless frame with lenses to participate.

2 Hours 8:15–10:15 am

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31IB
Meeting Patients Needs
Mark Yoder, OD
You participate in an amazing profession! Each day you meet a large number of people who come to you to have their visual needs met. This course will help you identify those needs and find ways to meet them and participate in helping people who need it desperately.
1 Hour8:15–9:15 am

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31IC
Checklist for Managing and Avoiding Eyewear Remakes
Laurie Pierce
There is nothing more frustrating (and expensive) than when a patient is scheduled to see the doctor for a recheck when the problem was in the eyeglasses needing a specific adjustment. A typical scenario is a patient who complains that she can see in the distance and in the near of her new progressives, but has difficulty seeing at intermediate range. Because the assistant identified a visual complaint (poor intermediate vision), it is tempting to automatically book the patient for a recheck with the doctor. The result is wasted chair time (a luxury most practices cannot afford) when the solution could have been handled by the optician.

We will look at some “case studies” where optical problems are hidden in the prescription, and it is up to us to find
solutions BEFORE we order the lenses or book for a
refraction re-check.

1 Hour8:15–9:15 am

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32IB
The Solution May Be the Solution
Diane Drake
This course will discuss the introduction of contact lens solutions with a brief history of contact lenses. Included in the discussion will be different types of care systems, concerns with pathology, as well as non-compliance issues. Additionally, communicating with your patients will be emphasized.
2 Hours 9:30-11:30 am

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31IC
Basic Coding: What Everyone Needs to Know
Rebecca Wartman, OD
This course is a review of the common coding situations and will increase the understanding of the coding requirements encountered in the typical, and not-so-typical optometric practice. We will be covering the application of the evaluation and management codes and the ophthalmic codes. We will also review modifiers and common coding errors.
2 Hours 9:30–11:30 am

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33IA
Ocular Anatomy
Mark Yoder, OD
We look at eyes every day, yet sometimes we forget how amazing they really are. Come learn everything you can about the amazing visual system. Do not miss this opportunity to follow light through the entire visual pathway. This is an essential course for those who are new to eye care, but will also challenge seasoned veterans.
1 Hour 10:45–11:45 am

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34IA
What it Takes to Master Win/Win Dispensing
Diane Drake
This course will present lifestyle questioning and presenting products based on the needs of the patients. Communication with the patient will be emphasized. The course will explain how to effectively “get the point across” in a positive manner that will benefit both the practice and the patient. That would be a win/win situation for all concerned.
2 Hours 12:45–2:45 pm

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34IB
It’s a Wrap
Kathy Gross-Edelman
Sunwear is a necessary protection for the eyes. Far too many patients/customers leave a dispensary without purchasing that added protection. The newest sunwear styles are large in size with a “wrap” design. These curves require important fitting and dispensing steps to assure best results. Lens materials, designs and options will be discussed.
1 Hour 12:45–1:45 pm

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34IC
Survivor: The Medicare Jungle
Rebecca Wartman, OD
This course will cover the Medicare audit process, as well as how to submit clean claims the first time. Where do all those codes come from and how to find the correct ones? Increase understanding of proper documentation, increase the timeliness of payment, decrease compliance risks and increase the likelihood of a good audit outcome.
2 Hours12:45–2:45 pm

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35IB
Frames vs. Bevels
Kathy Gross-Edelman
This seminar will bring to the forefront, the metamorphosis of bevels and the necessity to identify standard to complicated bevels. Understanding and learning to work with these frames when inserting lenses is paramount to dispensing premium eyewear.
1 Hour 2:00–3:00 pm

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36IA
Customer Service 101+
Diane Drake
Sometimes it SEEMS that even though you try to “bend over backwards,” it’s not enough to satisfy some people.
Is it perception or reality? This course will present concepts of what customer service is really all about and how to make it “over the top” customer service. Communication skills will be presented to demonstrate diffusing negative situations and turning them from bad experiences to great experiences.
1 Hour3:15–4:15 pm

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36IB
Fitting the Generations
Kathy Gross-Edelman
Knowledge is power. Knowing consumer lifestyles, habits, and buying preferences is the most effective tool that optical retailers and eye care professionals can have. Understanding the state of the generations and folks of all ages coming through your front door will increase the bottom line for your business and consumer satisfaction of the generations.
1 Hour

3:15–4:15 pm

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36IC
What’s New and What’s Not: PQRI
ebecca Wartman, OD
A review of new codes and not so new codes and their proper use. A review of PQRI – the why and how and the report to expect on 2007 performance. A review of what the future might hold for Medicare reimbursement rates.
1 Hour3:15–4:15 pm